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Help centre

How can we help?

Quick answers for talents and clients. Can't find yours? Contact us.

For talents

How much does Gig Guru cost?

Joining is free. We take a 10% commission on each completed gig, or 5% with Gig Pro (RM69.90 a month, including Markora Pro). 1.25% of each completed gig goes to PERKESO for your SOCSO cover (LINDUNG Kendiri). We register you, so you don't need to register separately; check your status on PERKESO's PRIHATIN portal or app. Example: on an RM800 gig you receive RM710, or RM750 with Gig Pro.

When do I get paid?

The client pays into escrow before the gig. Once the gig is confirmed, your payout reaches your bank account within 7 days.

Do I keep the rights to my music and artwork?

Yes. Your work stays yours. Markora watermarks your uploads and records that you made them. Each agreement says what the client may use and how.

What does Gig Pal do?

Gig Pal is our AI guide. It helps you build your profile, suggests rates based on similar gigs, drafts agreements and sends reminders. It gives general guidance only; you make every decision.

Can I also hire other creatives?

Yes. One account can be both a talent and a client. Switch roles from your profile at any time.

For clients

Do clients pay any fees?

No. You pay the gig price shown, with no platform fee.

What if the talent doesn't show up?

Your money stays in escrow until you confirm the gig. If the talent doesn't show, you get a full refund.

Can I cancel a booking?

Yes. The cancellation terms are in your agreement before you sign: Flexible, Standard or Strict. Gig Pal explains each one.

Can my company and team use one account?

Yes. Business accounts are verified with your SSM number and can add team members as Owner, Approver or Poster.

Will I get an invoice?

Yes. Receipts and e-invoices are issued automatically for every booking.

Your rights

The Gig Workers Act 2025, in plain language

Malaysia's Gig Workers Act 2025 came into force on 31 March 2026 and covers creative work such as music, film and entertainment. Here is what it means on Gig Guru:

A written service agreement for every gig, with the rate, payment method and each side's obligationsEvery booking
Payment within 7 days of completing the gigEscrow payout
SOCSO cover (LINDUNG Kendiri) from your first gig, for injury or illness from gig work including related travel. Gig Guru registers you and pays it for you1.25% per gig
No account suspension longer than 14 days without an inquiry and a chance to be heardFair process

Source: PERKESO FAQ, Gig Workers Act (Bil. 2/2026). General information, not legal advice. Disputes that can't be settled through Gig Guru can be taken further under the Act.

Contact

Talk to the Gig Guru team

Reach us directly

+60 12-404 6475

Mon–Fri, 10am–6pm (Malaysia time). We aim to reply within 1 working day.

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